Warranty Policy

Last Updated: March 2026

This Warranty Policy outlines the warranty coverage for products purchased from our online store. We are committed to providing high-quality products and ensuring customer satisfaction.

1. Warranty Coverage

Certain products sold in our store, particularly aesthetic equipment, salon tools, spa equipment, and medical equipment, may come with a limited warranty provided by the manufacturer or supplier.

The warranty covers manufacturing defects or faults in materials and workmanship under normal use during the warranty period.

2. Warranty Period

Warranty periods may vary depending on the product category. Typical warranty periods may include:

  • Aesthetic and medical equipment: 3 to 12 months

  • Salon and barber equipment: 1 to 6 months

  • Electronic devices or machines: as specified by the manufacturer

The exact warranty period for each product will be stated in the product description or invoice where applicable.

3. What the Warranty Covers

The warranty may cover:

  • Manufacturing defects

  • Faulty components

  • Malfunction during normal use

  • Repair or replacement of defective parts

If a product qualifies for warranty service, we may repair the product, replace it, or provide an alternative solution depending on the situation.

4. What the Warranty Does Not Cover

The warranty does not cover damages resulting from:

  • Improper use or misuse of the product

  • Accidents, drops, or physical damage

  • Unauthorized repairs or modifications

  • Electrical damage due to incorrect voltage or power supply

  • Normal wear and tear

  • Failure to follow product instructions or maintenance guidelines

5. Warranty Claim Process

If you believe your product has a manufacturing defect during the warranty period, please follow these steps:

  1. Contact our customer support team.

  2. Provide your order number and proof of purchase.

  3. Describe the issue with the product and provide photos or videos if requested.

  4. Our team will review your claim and provide further instructions.

You may be required to return the product for inspection before warranty service can be approved.

6. Repair or Replacement

Once a product is confirmed to have a valid warranty issue, we may:

  • Repair the product

  • Replace the defective part

  • Replace the product with the same or similar item

The resolution will depend on the nature of the problem and product availability.

7. Shipping for Warranty Claims

Customers may be responsible for shipping costs when sending a product for warranty inspection unless the defect is confirmed to be a manufacturing fault.

If the claim is approved, return shipping may be covered depending on the situation.

8. Limitation of Warranty

This warranty is limited to the repair or replacement of the product only. We are not responsible for any indirect or consequential damages arising from the use of the product.

9. Contact Us

For warranty questions or to submit a warranty claim, please contact us:

Email: info@dermacontour.eu