Payment Policy

Last Updated: March 2026

Thank you for shopping with our online store. This Payment Policy explains the payment methods we accept and the terms that apply when making purchases on our website.

1. Accepted Payment Methods

To make shopping convenient and secure, we accept the following payment methods:

  • Debit and Credit Cards

  • Bank Transfers

  • Online Payment Gateways

  • Mobile Payment Options (where available)

All payments must be completed before an order can be processed and shipped.

2. Payment Security

We take the security of your payment information seriously. All online transactions are processed through secure and trusted payment gateways that use encryption technology to protect your personal and financial information.

Our store does not store sensitive payment details such as your full card number or security code.

3. Order Confirmation

Once payment is successfully completed, you will receive an order confirmation message or email containing details of your purchase.

If you do not receive confirmation within a short period, please contact our customer support team.

4. Currency

All prices displayed on the website are listed in the currency specified on the website . 

5. Payment Verification

In some cases, we may conduct additional verification to confirm payment authenticity. This may include verifying payment details or requesting identification before processing the order.

This step helps protect customers and prevent fraudulent transactions.

6. Failed or Declined Payments

If your payment is declined or fails during checkout:

  • Please confirm that your payment details are correct.

  • Ensure your card or account has sufficient funds.

  • Contact your bank or payment provider if the issue persists.

Orders will not be processed until payment has been successfully completed.

7. Refunds

Refunds, when approved, will be processed according to our Refund & Return Policy. Refunds are usually issued through the original payment method used during purchase.

Processing times may vary depending on your bank or payment provider.

8. Fraud Prevention

To maintain a safe shopping environment, we reserve the right to:

  • Cancel suspicious orders

  • Request additional verification information

  • Refuse transactions suspected of fraud

9. Contact Information

If you have questions about payments or need assistance with a transaction, please contact us:

Email: info@dermacontour.eu